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Frequently Asked
Questions
Q. How can you offer rates for such good
value?
A. Our
hotels don't offer services such as valet car parking, porters,
turn-down service or concierge - all extra costs that guests pay for
through higher room rates.
Q. Do your lower rates
mean lower standards?
A. No, not at all. In fact
we pride ourselves on the cleanliness of our rooms and quality of
amenities provided such as air conditioning, iron/ironing boards
and hairdryers. And our friendly front-desk staff are more than happy to
arrange a restaurant booking or provide information on sightseeing.
Q. Do you offer Corporate
rates?
A. Yes, however you must be
a regular guest and open an account with us. Contact us, or
click here for more information.
Q. Why do you ask for my
Credit Card details when I make a reservation?
A. This is so we can
guarantee your reservation. If you don't have a credit card, we require
a deposit to be sent to us - see our
Cancellation Policy. (We do not charge your
card until you check-out, and all details can only be accessed by
authorised personnel.)
Q. What Payment Options
to I have?
A. We accept credit cards
(Visa, Mastercard, American Express, Diners Club, Farmers Card & JCB),
and company cheques with ID. Sorry, we do not accept personal cheques.
If you are a regular guest you may wish to open a business account -
please contact us for an application form or
click here for more information.
Q. Do you offer Smoking
Rooms?
A. No, for the enjoyment of
our guests, we do not allow smoking in our guest rooms or anywhere
inside our hotels. However, you can ask for your room to be located near
an outdoor exit so that you can go outside easily.
Q. Do you offer Access
Rooms?
A. Yes, we offer rooms with
additional facilities for the disabled and these are located on the
ground floor for easy access. Please enquire when booking.
Q. Can I earn Rewards
Credits on group bookings?
A. No, Rewards Credits can
only be awarded to the quest staying in the room, and only if they are a
Ventura Rewards member.
Q. How much do you charge
for parking?
A. Nothing - overnight
parking is free, just like our local telephone calls and buffet
breakfast. At our Auckland Airport hotel we provide up to 14 days free
long-term parking for guests.
Q. What time does
reception close?
A. We're open 24 hours, so
you can check-in any time after 2pm.
Q. What is your check-out
time?
A. Please check-out by 11am.
Q. Why am I charged for
using the Dial-up Internet from my room?
A. Dial-up modem calls to
Internet Service Providers (ISPs) are local business calls which we are
charged for by Telecom. Like most hotels we pass this charge onto you
with a small mark-up. (There is no charge if your ISP has a 0800
freephone for connection).
Cancellation Policy
If you decide not to stay
with us, it is important that you cancel your reservation - especially
at busy times when demand for accommodation is high. Unfortunately some
guests do not show and/or do not cancel their reservations and this is
why we ask for your Credit Card details to guarantee your reservation.
If you do not have a credit
card, a deposit to the value of the first night's accommodation must be
paid prior to arrival. If the deposit cannot be made in time, we will
only hold your room until 5pm.
Reservations must be
cancelled by 5pm on the day of arrival. If the reservation is
not cancelled by that time we will charge your credit card to the value
of one night's accommodation, or in the case of a deposit, no refund
will be made.
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